Opportunity at
ServiceNowStaff Machine Learning Engineer
ServiceNow is seeking a Staff Machine Learning Engineer to join its Agentic AI team in Hyderabad for a full-time, on-site role. The platform engineering group builds…
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About This Role
ServiceNow is seeking a Staff Machine Learning Engineer to join its Agentic AI team in Hyderabad for a full-time, on-site role. The platform engineering group builds foundational infrastructure that allows product teams and customers to develop intelligent, autonomous agents. The position involves designing agentic pipelines utilizing Python and Java to deliver enterprise-scale capabilities like reasoning, memory, orchestration, and evaluation. The role suits a technical leader who wants to direct the…
Job Description
ServiceNow is seeking a Staff Machine Learning Engineer to join its Agentic AI team in Hyderabad for a full-time, on-site role. The platform engineering group builds foundational infrastructure that allows product teams and customers to develop intelligent, autonomous agents. The position involves designing agentic pipelines utilizing Python and Java to deliver enterprise-scale capabilities like reasoning, memory, orchestration, and evaluation.
The role suits a technical leader who wants to direct the architecture of AI solutions, manage end-to-end delivery, and engage with modern frameworks and open-source SDKs. Engineers on this team may also contribute to research initiatives focused on agent learning, evaluation methods, and analytics.
Responsibilities
- Lead the design and architecture of AI solutions for reasoning, memory, and orchestration in production systems
- Own end-to-end delivery from design through deployment while ensuring scalability, reliability, and performance
- Work hands-on with modern AI frameworks and open-source SDKs, prioritizing prompt engineering and pipeline optimization
- Incorporate emerging advancements in LLMs and Agentic AI into the platform roadmap
- Provide technical leadership through mentoring, code reviews, and defining best practices
- Partner with product managers, architects, and leadership to convert business requirements into technical solutions
- Establish observability and evaluation for AI systems by building logging, metrics, and automated evaluation frameworks
Requirements
- 11 plus years of experience designing and implementing complex enterprise applications, with proven success in conversational AI and NLP platforms
- Strong software development skills in Java and Python for building production-grade AI or machine learning systems
- Hands-on expertise in LLM-powered applications and tooling, including frameworks like LangGraph and LangChain alongside vendor APIs such as Anthropic and OpenAI
- Deep understanding of agentic reasoning pipelines, evaluation frameworks, and advanced NLP techniques
- Experience providing technical leadership and guiding AI or machine learning engineering projects across teams or domains
Qualifications
- Publications, technical blogs, conference talks, or open source contributions in LLMs, GenAI, or AI systems engineering
Core Skills
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
What is the location and work arrangement for this role?
This full-time position is located in Hyderabad and is designated as on-site.
What programming languages are required for the Staff Machine Learning Engineer position?
Candidates must have strong development skills in both Java and Python.
Does the job posting state the salary for this role?
No, the salary is not specified in the posting.
What experience level is needed to qualify?
Applicants need 11 plus years of experience designing and implementing complex enterprise applications, with a proven track record in conversational AI and NLP platforms.
Sample Interview Questions
AI-generated questions tailored to this specific role — a preview of the full practice set.