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FreshworksStaff Product Manager
Freshworks is hiring a Staff Product Manager to lead product strategy for enterprise customer experiences within the employee experience portfolio. Operating as an individual contributor, this…
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About This Role
Freshworks is hiring a Staff Product Manager to lead product strategy for enterprise customer experiences within the employee experience portfolio. Operating as an individual contributor, this role focuses on driving enterprise adoption, trust, and long-term customer success across ITSM, ITAM, ITOM, and related products. The successful candidate will own the customer-facing roadmap for enterprise capabilities such as compliance, security, governance, administration, and product-led growth. This position suits an experienced product…
Job Description
Freshworks is hiring a Staff Product Manager to lead product strategy for enterprise customer experiences within the employee experience portfolio. Operating as an individual contributor, this role focuses on driving enterprise adoption, trust, and long-term customer success across ITSM, ITAM, ITOM, and related products. The successful candidate will own the customer-facing roadmap for enterprise capabilities such as compliance, security, governance, administration, and product-led growth. This position suits an experienced product professional capable of tackling cross-functional challenges, collaborating with platform and artificial intelligence teams, and mentoring peers in product strategy and customer-centric development.
Responsibilities
- Design and champion the long-term product vision for enterprise customers covering governance, security, compliance, administration, and product-led growth across the employee experience portfolio
- Shape outcomes that enhance enterprise adoption, deployment success, customer trust, and expansion by utilizing shared platform features
- Engage with strategic clients, sales teams, and customer success representatives to act as the voice of enterprise customers and guide product direction
- Facilitate cross-portfolio alignment across ITSM, ITAM, ITOM, platform, and artificial intelligence teams to deliver cohesive experiences
- Coach product managers on systems thinking, enterprise product strategy, and customer-centric development
Requirements
- Have between 9 and 14 or more years of progressive product management experience in enterprise software-as-a-service
- Demonstrate a proven background in leading strategic, cross-functional product projects with organization-wide impact
- Bring experience delivering enterprise capabilities that include security, governance, compliance, administration, or product adoption
- Show a history of collaborating with platform teams to create differentiated customer experiences while managing business results
- Operate with a high level of autonomy while influencing senior stakeholders and aligning product, engineering, and go-to-market teams
Qualifications
- Hold a bachelor's degree in engineering, computer science, or a related field
- Earn an optional Master of Business Administration
Core Skills
Frequently Asked Questions
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The posting specifies that this is a full-time position.
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The job posting indicates that the role is on-site.
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What educational background is required?
A bachelor's degree in computer science, engineering, or a related discipline is required, and an MBA is noted as a plus.
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