Staff Product Operations Manager, Platform

Samsara is hiring a Staff Product Operations Manager for its Platform team. The role supports the Billing, Org and Auth, and Security product teams, and partners…

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Work arrangement: Remote
Where applicants may be: Applicants in United States only
Salary: USD 126,000 - 202,500/yr
Apply by: Not specified
Employment type: Full-time
Experience: Not specified

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About This Role

Samsara is hiring a Staff Product Operations Manager for its Platform team. The role supports the Billing, Org and Auth, and Security product teams, and partners with R&D leadership to convert unclear questions into sound analyses, reusable processes and in-house tools used across product and engineering. It is an individual contributor position that people living in the US or Canada can apply for, and relocation help is not offered. Samsara,…

Job Description

Samsara, which trades on the NYSE under the ticker IOT, offers a Connected Operations Cloud that helps organizations in physical industries use IoT data to improve operations. Its solution areas include video safety, telematics for vehicles, driver workflow apps and monitoring of equipment.

The goal of the role is to drive annual recurring revenue through platform decisions. The manager finds the enterprise-readiness shortfalls holding back new deals, expansion and renewals, and helps set priorities so each fix shows up in revenue. The job involves partnering with the three product teams to remove blockers, building internal data and AI tools so product and engineering staff can see platform usage and customer friction, and reviewing usage telemetry, help-desk tickets, client discussions, feature asks and surveys. The manager turns one-time analyses into dependable tools with clear data definitions and quality checks, presents recommendations to R&D leadership, and estimates how much income each platform investment brings in, before and after launch.

The posting asks for eight or more years in roles such as product ops, analytics, operations, consulting or technical product management. Candidates need a history of building something useful for real users and getting it live, along with a clear track record of connecting work to revenue, retention or cost outcomes. A coding background is not required, but candidates must be fluent with current AI and software tools to build, check and refine working products. Experience in B2B technology and in enterprise platform areas such as billing, identity and access management, or security and compliance is preferred.

Responsibilities

Find the enterprise-readiness shortfalls holding back new deals, expansion and renewals, and rank fixes by their ARR effect
Partner with Billing, Org and Auth, and Security teams to set priorities, remove blockers and track commitments
Create internal data and AI tools that reveal platform usage, customer friction and high-impact opportunities
Review usage telemetry, help-desk tickets, client discussions, feature asks, surveys and product metadata
Turn one-off studies into reusable tools, with defined data terms, checks, documentation and feedback cycles
Present decision-ready recommendations to R&D leadership, along with the supporting evidence and method
Estimate how much income each platform investment brings in, before and after launch
Own projects end to end, from scoping and launch to measuring adoption and impact
Use AI-assisted development tools carefully, checking outputs and debugging failures
Champion Samsara's cultural principles as the company scales across new offices

Requirements

8+ years of hands-on work in product ops, analytics, operations, consulting, technical product work or comparable roles
Record of building and shipping a useful tool, application, dashboard, automation or analytical workflow for real users
Track record of connecting work to ARR, retention, expansion or cost, and showing how decisions caused the result
Experience structuring and validating large or messy datasets and being clear about what a finding can and cannot show
Strong product and customer judgment, beginning with the customer's pain point and the commercial result
Clear written and verbal communication with non-technical partners and executives
Strong sense of responsibility, eagerness to learn and precision
Comfort using current AI and software tools to handle data, write and fix code, and verify output

Qualifications

Background at a business-software vendor or close work with Product and Engineering groups
Product operations experience, such as tracking roadmaps and feature requests and representing the customer voice
Knowledge of enterprise platform areas like billing and monetization, identity and access, org management, security or compliance

Core Skills

Git Communication Leadership Sales

Benefits

Equity grant at hire that vests without a cliff, with refresh grants linked to performance under the plan's rules
Performance-based bonus or variable pay for eligible roles
Professional development stipend
Health and parental leave plans
Flexible, employee-led remote working model

Frequently Asked Questions

Answers are based only on the employer’s listing; where it doesn’t say, neither do we.

What is the base salary?

The posting lists annual base salary of $126,000 to $202,500 USD. Offers may vary by city of residence, skills and experience.

Where can candidates be based?

The role is remote for candidates living in the US or Canada. Relocation help is not offered.

What experience is required?

8+ years of relevant professional experience is required, along with a history of building something valuable for actual users.

Is a technical background required?

No. The posting says a technical background is not required, but candidates must be comfortable with current AI and software tools to build and validate working products.