Remote opportunity at
Grafana LabsStaff Technical Writer | Remote | Canada
Grafana Labs is seeking a Staff Technical Writer to produce learning materials and documentation that help users adopt and master observability products. The company develops fully…
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About This Role
Grafana Labs is seeking a Staff Technical Writer to produce learning materials and documentation that help users adopt and master observability products. The company develops fully managed and self-managed observability platforms trusted by thousands of organizations worldwide. In this position, you will collaborate with product managers and engineers to transform complex technical details into accurate, straightforward content across various product offerings. The role heavily incorporates artificial intelligence into daily workflows,…
Job Description
Grafana Labs is seeking a Staff Technical Writer to produce learning materials and documentation that help users adopt and master observability products. The company develops fully managed and self-managed observability platforms trusted by thousands of organizations worldwide. In this position, you will collaborate with product managers and engineers to transform complex technical details into accurate, straightforward content across various product offerings.
The role heavily incorporates artificial intelligence into daily workflows, utilizing AI tools and models for drafting, structuring, validation, and maintenance tasks while applying strict human editorial judgment. Responsibilities include running software to test documentation, managing multiple projects concurrently, using analytics to guide content priorities, and mentoring fellow team members.
This opportunity is suited for a professional with a strong background in documenting developer-facing or enterprise software using docs-as-code practices. Applicants should possess hands-on familiarity with AI-assisted writing tools and the ability to operate technical environments independently. Grafana Labs operates as a distributed organization relying on asynchronous communication and remote collaboration.
Responsibilities
- Plan, research, author, and maintain educational content and documentation covering concepts, tasks, references, and tutorials.
- Integrate AI tools and models into writing workflows for drafting, validation, and consistency checks while maintaining personal responsibility for accuracy.
- Contribute to shared AI workflows and help automate content creation processes.
- Collaborate with engineers and product managers to gather technical information from subject matter experts.
- Test software procedures independently to identify user experience and product gaps.
- Prioritize work and measure content impact using documentation analytics and user feedback.
- Partner with writing peers and managers to refine information architecture and stylistic consistency.
- Handle multiple active projects simultaneously and mentor teammates on writing practices.
Requirements
- Demonstrated experience documenting or writing enterprise-facing or developer-facing software, supported by a portfolio showing technical depth.
- Practical background using AI writing tools, LLM assistants, or agentic coding utilities along with the capacity to evaluate their output.
- Familiarity with docs-as-code processes, including command-line Git, Markdown, GitHub pull requests, and standard IDEs.
- Ability to independently set up, run, and troubleshoot technical software environments.
- Experience cooperating closely with product managers and engineers.
- Background working remotely and asynchronously inside a distributed team.
Qualifications
- Prior exposure to observability, cloud-native tooling, monitoring, or open-source documentation contributions.
Core Skills
Benefits
- Base compensation ranging from CAD 145,000 to 178,000 per year
- Equity grants
- Eligible bonus opportunities
- Global annual leave policy providing 30 days per year, which includes 3 reserved Grafana Shutdown Days
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
What is the location and remote policy for this role?
This position is full-time and 100% remote, with team members distributed globally.
What is the salary range for candidates applying in Canada?
The base compensation range for this role in Canada is CAD 145,000 to 178,000 per year, with actual pay varying based on experience, level, and skillset.
What technical writing experience is required?
Candidates must have experience writing or documenting enterprise or developer-facing software, familiarity with docs-as-code tools like Git and Markdown, and hands-on experience using AI tools in writing workflows.
Sample Interview Questions
AI-generated questions tailored to this specific role — a preview of the full practice set.