Opportunity at
TamaraTeam Lead - Customer Care
Tamara is seeking a Team Lead - Customer Care for an onsite position at its new office located in Cairo, Egypt. Tamara operates as a prominent…
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About This Role
Tamara is seeking a Team Lead - Customer Care for an onsite position at its new office located in Cairo, Egypt. Tamara operates as a prominent fintech platform across Saudi Arabia and the GCC region, offering financial solutions to over 25 million customers and collaborating with more than 130,000 partner merchants in categories such as retail, travel, education, and healthcare. The company receives backing from financial backers that include Sanabil…
Job Description
Tamara is seeking a Team Lead - Customer Care for an onsite position at its new office located in Cairo, Egypt. Tamara operates as a prominent fintech platform across Saudi Arabia and the GCC region, offering financial solutions to over 25 million customers and collaborating with more than 130,000 partner merchants in categories such as retail, travel, education, and healthcare. The company receives backing from financial backers that include Sanabil Investments, a wholly owned entity of the Public Investment Fund (PIF), and SNB Capital.
In this voice support role, the incoming professional will direct and evaluate the daily functions of customer service representatives. Responsibilities include providing ongoing performance reviews, delivering coaching and developmental support, assisting staff with their assigned duties, and handling customer complaints. The ideal candidate brings a background in contact center operations, demonstrates strong problem-solving and interpersonal skills, and maintains a solution-oriented approach.
Responsibilities
- Manage and evaluate the daily activities of customer support personnel
- Deliver regular performance feedback and developmental coaching to team members
- Support customer service agents with their daily duties when necessary
- Train staff regarding customer service procedures and organizational rules
- Review and verify returns, exchanges, and voids
- Examine and resolve customer service issues and grievances
- Contribute to the creation and rollout of service policies
- Explain service policies to both employees and consumers
- Keep records of customer service department operations
Requirements
- Up to 3 years of prior experience working in customer service or a contact center
- Minimum of 1 year of experience serving as a supervisor or team lead
- Demonstrated leadership capabilities to organize and direct support representatives
- Strong communication skills to interact with clients and understand their needs
- Customer service expertise to ensure polite interactions and positive experiences
- Ability to work onsite at the New Cairo office in Egypt
Qualifications
- Bachelor’s or Master’s degree in business administration, management studies, or a related field
Core Skills
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
What is the location and remote status of this job?
This is a voice support role based onsite at the new Cairo office in Egypt.
What experience is required for the Team Lead - Customer Care position?
Candidates must have up to 3 years of experience in customer service or a contact center, including at least 1 year of experience working as a supervisor or team lead.
What educational background is needed?
Applicants need a Bachelor’s or Master’s degree in business administration, management studies, or a related discipline.
What salary and benefits are offered?
The job posting does not specify the salary or benefits for this position.
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