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DeliverooTeam Lead – Rider Onboarding & Compliance
Deliveroo, which is now part of DoorDash, is establishing a new in-house compliance checking function in Hyderabad. This team verifies identities and documents for rider fleets…
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About This Role
Deliveroo, which is now part of DoorDash, is establishing a new in-house compliance checking function in Hyderabad. This team verifies identities and documents for rider fleets operating in the UK and Europe. The company is hiring a Team Lead – Rider Onboarding & Compliance to oversee daily operations, manage queues, and guide a group of Compliance Check Representatives. This on-site position suits an analytical professional with experience leading operational or…
Job Description
Deliveroo, which is now part of DoorDash, is establishing a new in-house compliance checking function in Hyderabad. This team verifies identities and documents for rider fleets operating in the UK and Europe. The company is hiring a Team Lead – Rider Onboarding & Compliance to oversee daily operations, manage queues, and guide a group of Compliance Check Representatives.
This on-site position suits an analytical professional with experience leading operational or compliance teams who can maintain high standards of accuracy in a high-volume setting. The role involves monitoring performance metrics, evaluating quality assurance samples, and handling complex edge cases related to right-to-work and identity verification. As a newly created function, the person stepping into this position will help shape how the team functions and scales over time.
Responsibilities
- Manage, coach, and direct a team of Compliance Check Representatives through regular one-on-one sessions and performance evaluations
- Oversee daily queue management, task allocation, and capacity planning across UK and European time zones
- Execute quality assurance sampling on completed checks and deliver targeted feedback to minimize errors
- Resolve ambiguous document verification and right-to-work edge cases using structured operational judgment
- Identify operational risks and workflow bottlenecks to update standard operating procedures
- Support the deployment of new compliance check types and tooling enhancements through pilot programs
- Partner with internal departments such as Product, Legal, and Rider Operations to resolve systemic challenges
Requirements
- Demonstrated experience supervising, leading, or coaching a team in an operational, shared services, BPO, or compliance environment
- Strong attention to detail with adherence to strict accuracy procedures
- Analytical capability to interpret performance metrics and spreadsheet data
- Sound judgment when handling complex edge cases under ambiguity
- Proficiency in written and verbal English communication for presenting to senior stakeholders
- Resilience and adaptability to changing priorities and market scopes
- High level of discretion and integrity when handling sensitive personal information and regulatory data
Core Skills
Benefits
- Opportunity to make a visible impact on customers, riders, and restaurant partners
- Career growth through taking ownership of complex cases and operational improvements
- Development of deep regulatory and service expertise across global markets
- Collaboration within an inclusive and values-driven team culture
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Where is this job located?
This position is based on-site in Hyderabad.
What is the employment type?
The posting specifies that this is a full-time role.
What salary does the position offer?
The job posting does not specify a salary.
How many interview stages are included in the hiring process?
The recruitment process typically includes three to four stages.
Sample Interview Questions
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