Opportunity at
MotiveTechnical Account Manager - Enterprise
Motive is seeking a Technical Account Manager for its Global Technical Support team, offering enterprise clients attentive service, practical technical help and executive-level communication. The full-time,…
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About This Role
Motive is seeking a Technical Account Manager for its Global Technical Support team, offering enterprise clients attentive service, practical technical help and executive-level communication. The full-time, on-site position in Pakistan pairs relationship building with troubleshooting. The TAM is the principal technical contact for a set of Strategic, Enterprise and Mid-Market accounts and answers for the performance metrics of that set. The workload has two halves. Proactively, the TAM reviews the…
Job Description
Motive is seeking a Technical Account Manager for its Global Technical Support team, offering enterprise clients attentive service, practical technical help and executive-level communication. The full-time, on-site position in Pakistan pairs relationship building with troubleshooting. The TAM is the principal technical contact for a set of Strategic, Enterprise and Mid-Market accounts and answers for the performance metrics of that set.
The workload has two halves. Proactively, the TAM reviews the portfolio, runs SQL to locate weak spots, and suggests training and feature adoption. Reactively, the TAM works escalated tickets, shares procedural and status news about a customer's environment, and aligns fixes with Product and Engineering. The emphasis is on digging out root causes of puzzling problems and selecting the data, hardware or process change that resolves them with least disruption, while advocating for the customer internally.
Candidates need two-plus years in technical support or an equivalent account-support setup, clear customer communication, and analytical skill for high-pressure problem solving. Experience with hardware devices, firmware updates, change control and third-party links such as TMS or fleet-maintenance platforms is expected. API troubleshooting with Python, Datadog and SQL is an advantage, and a computing or engineering background is preferred. No salary or benefit details are listed.
Responsibilities
- Decide which data, hardware or process change resolves a technical problem, with Product and Engineering
- Find where data mismatches and defects originate and escalate them to Engineering
- Create fresh SQL for new issues, both for Technical Support use and to find trouble spots in the portfolio
- Serve as lead technical contact for a group of Strategic, Enterprise and Mid-Market accounts
- Drive case resolution and build strong working relationships with customers
- Support customers with training advice, feature guidance and status reports
- Represent customer needs to Engineering and Product on requirements and improvements
Requirements
- Minimum of two years in technical support or a comparable account ownership role
- Excellent customer communication in writing, live chat, calls and in person
- Ability to assess elaborate custom setups that influence usability and workflows
- Track record of handling customer escalations and briefing stakeholders concisely
- Analytical, problem-solving ability for critical issues under pressure
- Hands-on work with hardware devices, firmware updates, change management and testing
- Familiarity with third-party platforms like TMS or fleet-maintenance tools
- Skill spotting hardware fault trends to prevent field failures
Qualifications
- Computer science or engineering background, or equivalent practical experience (preferred)
- Advanced troubleshooting with APIs, Python, Datadog, SQL and code review as needed
- Eagerness to learn and go beyond the usual
Core Skills
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Where is the job located?
The listing names Pakistan and describes the role as on-site.
What experience is needed?
The listing asks for at least two years in technical support or an equivalent account-support role.
Is a salary stated?
No salary or benefits are stated in the listing.
How do I apply?
The listing does not describe the application process.
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