Opportunity at
MotiveTechnical Account Manager - Strategic
Motive is recruiting a Technical Account Manager for its Global Technical Support group to deliver premium service and technical leadership to top-tier customers. This full-time, on-site…
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About This Role
Motive is recruiting a Technical Account Manager for its Global Technical Support group to deliver premium service and technical leadership to top-tier customers. This full-time, on-site job in Pakistan blends relationship management with complex problem solving. The TAM serves as lead technical liaison for accounts in the Strategic, Enterprise and Mid-Market groups, reviews account health ahead of time, runs health initiatives across the portfolio and mentors support engineers in the…
Job Description
Motive is recruiting a Technical Account Manager for its Global Technical Support group to deliver premium service and technical leadership to top-tier customers. This full-time, on-site job in Pakistan blends relationship management with complex problem solving. The TAM serves as lead technical liaison for accounts in the Strategic, Enterprise and Mid-Market groups, reviews account health ahead of time, runs health initiatives across the portfolio and mentors support engineers in the segment.
Duties include keeping a clear view of each account's business needs and support activity, owning the full resolution of escalated cases, and partnering with Product and Engineering to resolve hardware, data or process issues while causing little disruption. The TAM uses data tools to trace bugs and inconsistencies, writes SQL to surface emerging problems, tracks upcoming releases so customers move over smoothly, and champions customer needs in beta programmes. On-call duty supports off-hours upgrades and change work.
The listing asks for one to two years in technical support, an outstanding performance record with an above-and-beyond approach, and full professional English. Advanced analysis, API-driven troubleshooting and knowledge of Motive's compliance, asset and safety products are central. Hardware fault analysis, firmware upgrade experience and familiarity with transportation management platforms are valued. A computer science or engineering degree is preferred, though equivalent hands-on experience is acceptable. No salary or benefits information is provided.
Responsibilities
- Be the first technical point of reference for accounts in the Strategic, Enterprise and Mid-Market groups
- Prepare and upkeep account-level technical documentation
- Launch proactive health programmes across the assigned portfolio
- Take end-to-end ownership of escalated case resolution
- Partner with Product and Engineering on hardware, data and process remedies
- Trace inconsistencies and bugs and pass findings to senior technical teams
- Write SQL to detect emerging technical problems
- Track releases and advocate for customers in beta programmes
- Coach Technical Support Engineers within the segment
- Cover on-call shifts for after-hours upgrades and change management
Requirements
- One to two years in technical support with a strong record of exceptional work
- Full professional command of spoken and written English
- Effective communicator across written, chat, video and in-person formats
- Able to give brief, impactful status updates to stakeholders and engineering during escalations
- Strong analysis for following faults through hardware, interfaces and data stores, using SQL and log parsing
- Hardware fault analysis, firmware upgrade and change management experience
- Readiness for on-call duty and out-of-hours work
Qualifications
- Computer science or engineering degree (preferred), or equivalent practical experience
- Familiarity with transportation management or comparable third-party platforms
- Advanced API troubleshooting skill (a major advantage)
- Telematics and fleet management background (desirable)
Core Skills
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Where is the job located?
The listing names Pakistan and describes the role as on-site.
What experience is needed?
The listing asks for one to two years in technical support, with strong analytical and API troubleshooting skills.
Is on-call work required?
Yes, the role includes on-call rotations for off-hours upgrades and change management.
Is a salary stated?
No salary or benefits are stated in the listing.
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