Opportunity at
MotiveTechnical Lead Engineer
Motive applies AI and computer vision to make vehicle-based businesses safer and more efficient. This full-time, on-site Technical Lead Engineer role in Pakistan works inside the…
Career Tools
About This Role
Motive applies AI and computer vision to make vehicle-based businesses safer and more efficient. This full-time, on-site Technical Lead Engineer role in Pakistan works inside the Global Technical Support organisation as an internal enablement specialist for Technical Support Engineers (TSEs). When a TSE hits a wall on a complicated case, the lead steps in, explains the technical reasoning behind the next move, and builds the TSE's independence so that escalations…
Job Description
Motive applies AI and computer vision to make vehicle-based businesses safer and more efficient. This full-time, on-site Technical Lead Engineer role in Pakistan works inside the Global Technical Support organisation as an internal enablement specialist for Technical Support Engineers (TSEs). When a TSE hits a wall on a complicated case, the lead steps in, explains the technical reasoning behind the next move, and builds the TSE's independence so that escalations to Backline happen only when necessary. The role has no direct customer contact.
Responsibilities include reviewing TSE investigations and coaching them on framing a problem, forming hypotheses, collecting evidence, testing and documenting. The lead screens escalations for quality, spots repeated knowledge gaps and investigation errors, and turns them into troubleshooting guides, known-issue notes, diagnostic checklists, FAQs, and reusable SQL or scripts. Coaching outcomes are tracked so the team can see whether capability is improving, and approaches are aligned with other leads across regions.
Applicants need at least two years working as a Technical Lead or in an equivalent senior support role, with thorough product knowledge of Motive or similar complex SaaS, hardware, fleet or safety platforms. Working fluency with log review, database queries, API calls, Datadog and scripting is essential. A technical education in computer science or engineering, or equivalent experience, and fluent English are expected. Only permanent employees with no open warnings and no active performance plan qualify under internal eligibility rules.
Responsibilities
- Assist TSEs stuck on complex or unfamiliar cases when they lack a clear next step
- Review investigations and coach on hypotheses, evidence, testing and write-ups
- Show TSEs how to pin an issue on setup, process, data, device, firmware, third-party behaviour or a real defect
- Improve escalation quality, including reproduction steps, scope, impact, evidence and a specific ask
- Work with Backline on clarifications and help TSEs interpret their findings
- Build and maintain guides, known-issue documents, FAQs and reusable queries
- Report recurring blockers and documentation gaps to Senior Technical Leads
- Calibrate coaching with other technical leads across teams and regions
Requirements
- Minimum two years as a Technical Lead or in an equivalent senior technical support post
- Thorough grasp of Motive's product set or similar complex platforms
- Ability to coach technical staff and explain intricate behaviour simply
- Competence in digging through logs, queries, API traces, Datadog and scripts, plus config reviews
- Experience diagnosing issues across workflows, data, devices, firmware and integrations
- Clear sense of what makes an escalation to Backline complete and credible
- Strong written and spoken communication, with fluent English
- Permanent employee with no open warnings and no active performance plan
Qualifications
- Technical education in computer science or engineering, or equivalent practical experience
Core Skills
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Where is the job located?
The listing names Pakistan and describes the role as on-site.
What experience is needed?
The listing asks for at least two years as a Technical Lead or in an equivalent senior technical support role.
Does the role involve customer contact?
No. The listing says the role is internal and does not own direct customer communication.
Is a salary stated?
No salary or benefits are stated in the listing.
Sample Interview Questions
AI-generated questions tailored to this specific role — a preview of the full practice set.