Opportunity at
ServiceNowTechnical Program Manager, Research
ServiceNow is hiring a Technical Program Manager, Research for its Bengaluru location. This position operates on-site. The role sits inside the Customer Engagement team, part of…
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About This Role
ServiceNow is hiring a Technical Program Manager, Research for its Bengaluru location. This position operates on-site. The role sits inside the Customer Engagement team, part of Research Operations, Intelligence and Strategy (ROIS), and supports over 100 researchers within the User Experience Research and Insights (UXRI) organization. The ideal candidate is curious, enjoys solving complex problems, and knows how to turn recurring operational needs into scalable solutions. In this position, the…
Job Description
ServiceNow is hiring a Technical Program Manager, Research for its Bengaluru location. This position operates on-site. The role sits inside the Customer Engagement team, part of Research Operations, Intelligence and Strategy (ROIS), and supports over 100 researchers within the User Experience Research and Insights (UXRI) organization. The ideal candidate is curious, enjoys solving complex problems, and knows how to turn recurring operational needs into scalable solutions.
In this position, the professional will develop and enhance programs that connect researchers with participants and customers. Responsibilities include managing programs from planning to execution, optimizing workflows, identifying friction points, and exploring AI and automation opportunities. ServiceNow is an equal opportunity employer.
Responsibilities
- Manage and own programs throughout the entire lifecycle from planning to execution
- Partner with researchers to evaluate operational requirements and refine workflows and support mechanisms
- Create scalable solutions including self-service resources, reusable assets, and automation to address operational friction
- Monitor program performance using data and feedback to drive evolution and improvements
- Establish cross-functional partnerships to tackle operational challenges and advance shared projects
- Develop clear communications and resources to help researchers utilize Customer Engagement programs
- Investigate AI applications to decrease manual tasks and enhance researcher partnerships
Requirements
- 2+ years of professional experience in project or program management
- Experience managing projects or programs independently from planning through execution, including priorities, deliverables, stakeholders, and dependencies
- Demonstrated capability to spot recurring needs or operational bottlenecks and build scalable solutions
- Demonstrated curiosity and learning agility to quickly grasp unfamiliar subject areas, gather feedback, and apply insights
- Strong written and verbal communication skills to present ideas, recommendations, priorities, and status updates
- Experience collaborating across multiple teams and functions to drive work forward
Qualifications
- Experience with or exposure to UX research, participant recruitment, customer research, Research Operations, or related research activities
- Familiarity with AI tools along with an interest in applying AI and automation to daily work
- Experience utilizing quantitative or qualitative data to spot patterns, assess effectiveness, and inform program recommendations
Core Skills
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
What is the location and work setting for this role?
The position is located in Bengaluru and is on-site.
What type of employment is this?
This is a full-time position.
What experience is required for the position?
Candidates must have at least 2 years of professional project or program management experience, including independent end-to-end project management, cross-functional collaboration, and the ability to build scalable solutions for operational friction.
Does the posting state the salary?
No, the salary is not specified in the job posting.
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