Opportunity at
MotiveTechnical Support Engineer
Motive develops fleet and operations technology used by many businesses that run vehicles. This full-time, on-site Technical Support Engineer post in Pakistan handles, logs, diagnoses and…
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About This Role
Motive develops fleet and operations technology used by many businesses that run vehicles. This full-time, on-site Technical Support Engineer post in Pakistan handles, logs, diagnoses and resolves customer cases. The engineer keeps customers informed about reported faults and urgent escalations, passes know-how to colleagues, and raises significant problems and trends with the right stakeholders. Typical duties include adjusting user and vehicle records through internal engineering utilities, analysing data in Grafana,…
Job Description
Motive develops fleet and operations technology used by many businesses that run vehicles. This full-time, on-site Technical Support Engineer post in Pakistan handles, logs, diagnoses and resolves customer cases. The engineer keeps customers informed about reported faults and urgent escalations, passes know-how to colleagues, and raises significant problems and trends with the right stakeholders.
Typical duties include adjusting user and vehicle records through internal engineering utilities, analysing data in Grafana, Datadog, Redash, AWS CloudWatch and Pendo to gauge how far a problem reaches, and deciding whether a data, hardware or process change will fix it with little user impact. The engineer tracks down root causes of defects and reports them to Technical Leads, works in the front-end dashboard and back-end console, and drafts knowledge-base articles.
The listing targets people with between zero and two years in support roles or software development, ideally customer-facing ones. Understanding of RESTful APIs, SQL and OAuth 2.0, intermediate coding ability in Python, C++, C# or Ruby, and some exposure to hardware and firmware troubleshooting are wanted. A computer science or engineering degree, or equivalent practical experience, is expected, along with availability for an on-call rota. No salary or benefits are specified.
Responsibilities
- Contact customers about reported faults, escalations and urgent questions to limit churn
- Edit user and vehicle data through engineering-provided tools when resolving tickets
- Use Grafana, Datadog, Redash, CloudWatch and Pendo to gauge how widespread an issue is
- Choose data, hardware or process fixes that resolve issues with minimal user disruption
- Determine root causes of bugs and errors and pass them to Technical Leads
- Produce knowledge-base articles and coach other support staff
Requirements
- Between zero and two years in support roles or software development
- Working knowledge of RESTful APIs, SQL and OAuth 2.0
- Intermediate proficiency in Python, C++, C# or Ruby
- Understanding of how software is built and of tooling for SaaS products
- Skill at weighing key data and carrying out detailed root-cause investigations
- Some familiarity with troubleshooting hardware and firmware
- Clear written and spoken communication
- Readiness to take part in an on-call rotation
Qualifications
- Undergraduate degree in a computing or engineering discipline, or hands-on equivalent experience
Core Skills
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Where is the job located?
The listing names Pakistan and describes the role as on-site.
What experience is needed?
The listing asks for zero to two years in customer or technical support or software development.
Is on-call work required?
Yes, the listing asks for flexibility to join an on-call rotation.
Is a salary stated?
No salary or benefits are stated in the listing.
How do I apply?
The listing does not describe the application process.
Sample Interview Questions
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