Opportunity at
MotiveTechnology Program Analyst II - Support AI
Motive delivers tools that merge fleet, asset and safety management with AI for businesses running physical operations. This full-time, on-site Technical Program Analyst post in Pakistan…
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About This Role
Motive delivers tools that merge fleet, asset and safety management with AI for businesses running physical operations. This full-time, on-site Technical Program Analyst post in Pakistan centres on AI and supports Motive's Global Support group. The analyst reports to the Technology Operations manager and builds and maintains AI-powered conversational support systems running on Sierra AI, Salesforce and Amazon Connect. Work revolves around designing dialogue paths, prompt wording and automated actions…
Job Description
Motive delivers tools that merge fleet, asset and safety management with AI for businesses running physical operations. This full-time, on-site Technical Program Analyst post in Pakistan centres on AI and supports Motive's Global Support group. The analyst reports to the Technology Operations manager and builds and maintains AI-powered conversational support systems running on Sierra AI, Salesforce and Amazon Connect.
Work revolves around designing dialogue paths, prompt wording and automated actions that help post-sales customers find answers quickly and comfortably. The analyst links AI systems to Salesforce and internal interfaces, sets up custom actions and webhooks alongside Engineering and vendors, examines conversation logs to raise resolution and satisfaction rates, and diagnoses odd bot behaviour. Other tasks include processing access and configuration requests, gathering requirements, leading acceptance testing, and checking results after launch.
Applicants should show six-plus years in technology operations or contact-centre operations, at least two years of direct work configuring a conversational AI system such as Sierra, and a firm grasp of Salesforce and third-party connections. Analytical, project management and process-mapping strengths are needed, along with a quick learning curve for new tools. Salesforce administrator or consultant certification and AI-for-support certifications are preferred. The posting contains no salary or perk information.
Responsibilities
- Design dialogue paths, prompts and automations that feel natural and efficient for customers
- Connect AI platforms with Salesforce, internal APIs and other core systems so issues resolve end to end
- Track AI agent results, read transcripts and tune configurations to lift outcomes
- Handle edge cases and odd bot behaviour across internal and customer-facing tools
- Coordinate with Engineering and vendors on custom actions, webhooks and workflows
- Process access and configuration requests as they arrive
- Carry projects from requirements through UAT and post-launch validation
Requirements
- Six-plus years in technology operations or a comparable contact-centre role
- Two-plus years hands-on with conversational AI software such as Sierra
- Solid understanding of Salesforce and outside integrations
- Project management, analysis and process mapping, with evidence of streamlining support through agentic AI
- Capacity to manage several priorities in a fast-paced workplace
- Clear communication and the ability to work with stakeholders across teams
Qualifications
- Certified Salesforce Administrator or Consultant credential (preferred)
- AI-focused certifications for customer support (preferred)
Core Skills
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Where is the job located?
The listing names Pakistan and describes the role as on-site.
Who does this role report to?
The analyst reports to the Technology Operations manager.
What experience is needed?
Six-plus years in technology or contact-centre operations, including at least two years configuring conversational AI platforms.
Are certifications required?
Salesforce and AI-for-support certifications are preferred rather than required.
Is a salary stated?
No salary or benefits are stated in the listing.
Sample Interview Questions
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