On-site opportunity at
LalamoveTraining Associate, Driver Operations
Lalamove is hiring a Training Associate in Driver Operations to lead training initiatives that enhance service quality and support company growth. Founded in 2013, Lalamove operates…
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About This Role
Lalamove is hiring a Training Associate in Driver Operations to lead training initiatives that enhance service quality and support company growth. Founded in 2013, Lalamove operates a global on-demand delivery platform connecting millions of customers and drivers, with more than 1,600 employees across Southeast Asia and Latin America. This on-site role involves driving training attendance, updating training content, improving active driver conversion, reducing suspicious orders, and tracking post-training performance metrics.…
Job Description
Lalamove is hiring a Training Associate in Driver Operations to lead training initiatives that enhance service quality and support company growth. Founded in 2013, Lalamove operates a global on-demand delivery platform connecting millions of customers and drivers, with more than 1,600 employees across Southeast Asia and Latin America.
This on-site role involves driving training attendance, updating training content, improving active driver conversion, reducing suspicious orders, and tracking post-training performance metrics. The ideal candidate possesses a proactive, hands-on approach with strong organizational, communication, and data analysis abilities.
Responsibilities
- Drive training attendance by conducting outreach through in-app channels, external channels, and phone calls
- Keep training content current and of high quality to reflect company strategies, USPs, merchants, and standard operating procedures
- Improve active driver conversion and lower suspicious order rates month-on-month through training
- Decrease suspension-to-training time as well as user and driver cancellations after matching
- Monitor weekly post-training metrics, including error rates and completed orders per driver
- Utilize data insights to evaluate productivity and optimize training effectiveness and driver readiness
Requirements
- Ability to design and deliver engaging training sessions while influencing a diverse driver community
- Capability to manage complaints, conflicts, and misunderstandings within the driver network
- Strong organizational and time management skills for handling training schedules, outreach, and follow-ups
- Data-driven mindset with the ability to turn quantitative and qualitative insights into operational decisions
- Proactive, hands-on, independent, and solution-oriented approach suited for a fast-paced environment
- Strong prioritization and ownership abilities to execute training plans and performance tracking
- Proficiency in Google Workspace and Microsoft Office applications
- Basic content creation skills using tools such as Canva
- Excellent communication and presentation skills
Qualifications
- Bachelor’s degree in any discipline
- Three years of prior experience in driver training, driver operations, or community management
Core Skills
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
What is the remote work policy for this role?
The source posting explicitly states that the role has an on-site remote status.
What education or experience is needed?
Candidates must hold a Bachelor's degree in any discipline, while three years of experience in driver training, driver operations, or community management serves as a plus.
What is the salary for this position?
The salary is not stated in the job posting.
How can I apply?
The posting instructs interested candidates to apply now, noting that only shortlisted applicants will be notified.
Sample Interview Questions
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