Remote opportunity at
PointClickCareUS- Solutions Analyst (QMar- EHR Support)
PointClickCare is seeking a Solution Analyst to join its team on a remote, full-time basis to deliver support for its cloud-based healthcare applications. The employer is…
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About This Role
PointClickCare is seeking a Solution Analyst to join its team on a remote, full-time basis to deliver support for its cloud-based healthcare applications. The employer is a founder-led health technology company specializing in long-term and post-acute care datasets and platforms serving over 30,000 provider organizations. In this position, the selected individual will focus on resolving technical inquiries, supporting software configurations, and providing empathetic assistance to clients operating in medical and…
Job Description
PointClickCare is seeking a Solution Analyst to join its team on a remote, full-time basis to deliver support for its cloud-based healthcare applications. The employer is a founder-led health technology company specializing in long-term and post-acute care datasets and platforms serving over 30,000 provider organizations. In this position, the selected individual will focus on resolving technical inquiries, supporting software configurations, and providing empathetic assistance to clients operating in medical and long-term care environments. This role requires working weekdays from 11 AM to 8 PM EST, along with potential requirements for overtime, weekends, holidays, and on-call shifts. Candidates should note that remote employees may need to travel to the Mississauga or Salt Lake City offices for specific events, such as onboarding and team meetings. This opportunity suits professionals with technical aptitude and a background in SaaS customer support who are comfortable managing customer expectations in high-demand settings.
Responsibilities
- Deliver client support for configuring and utilizing clinical applications
- Investigate and troubleshoot technical inquiries using log analysis, research, and problem recreation
- Work alongside cross-functional departments to achieve timely problem resolution
- Maintain the internal knowledge base to enhance support operations
- Track customer communications and investigative procedures in the help desk ticketing system
- Fulfill service delivery metrics and key performance indicators
- Work scheduled shifts from 11 AM to 8 PM EST on weekdays, with potential for overtime, weekends, holidays, and on-call assignments
Requirements
- One to two years of prior work experience in a customer support environment
- Familiarity with administrative workflows and clinical processes in medical or long-term care facilities
- Proficiency in troubleshooting and supporting web-based SaaS applications
- Familiarity with diagnostic tools for issue resolution
- Proficiency with support platforms such as Salesforce or Service Cloud
- Familiarity with AI assistance tools including ChatGPT and MS Co-Pilot
Qualifications
- Prior familiarity with QuickMAR software
- Prior background involving the PointClickCare Platform and long-term and post-acute care industry
- Practical background in nursing, home care, hospice, skilled nursing, or as an RN, LPN, or CNA
- Post-secondary education or a degree in information technology, business administration, or healthcare
- Previous experience working in health technology or clinical administration
- Familiarity with AppDynamics and Kibana
Core Skills
Benefits
- Day one benefit coverage
- Retirement plan matching
- Flexible paid time off
- Wellness support programs
- Parental and caregiver leaves
- Adoption and fertility support
- Continuous development support programs
- Employee assistance program
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this position remote?
Yes, this is a remote role, though it requires occasional travel to the Mississauga or Salt Lake City offices for events such as onboarding and team meetings.
What are the working hours for this role?
The scheduled hours are weekdays from 11 AM to 8 PM EST, with occasional requirements for overtime, weekend, holiday, and on-call shifts.
What salary does PointClickCare offer for this position?
The posting does not specify a salary for this role.
What is the employment type?
This is a full-time position.
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