Remote opportunity at
MoniepointWorkforce Experience Specialist - People Helpdesk
Moniepoint Inc. is seeking a Workforce Experience Specialist - People Helpdesk to join its fully remote team on a full-time basis. Moniepoint operates as an all-in-one…
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About This Role
Moniepoint Inc. is seeking a Workforce Experience Specialist - People Helpdesk to join its fully remote team on a full-time basis. Moniepoint operates as an all-in-one financial platform in Africa, providing digital payments, credit, banking, cross-border services, and business management tools to twenty million individuals and businesses, while also serving as Nigeria's largest merchant acquirer and processing over $250 billion in digital payment transactions annually. In this role, the Workforce…
Job Description
Moniepoint Inc. is seeking a Workforce Experience Specialist - People Helpdesk to join its fully remote team on a full-time basis. Moniepoint operates as an all-in-one financial platform in Africa, providing digital payments, credit, banking, cross-border services, and business management tools to twenty million individuals and businesses, while also serving as Nigeria's largest merchant acquirer and processing over $250 billion in digital payment transactions annually.
In this role, the Workforce Experience Specialist acts as the initial point of contact for staff seeking assistance with People-related topics. The successful candidate will guide team members through systems, processes, and policies by delivering accurate, timely, and professional responses. This position involves routing inquiries to specialized teams such as Workforce Business Partners, Contracts and HR Administration, Talent Acquisition, and the Employee Lifecycle group, alongside logging interactions and maintaining helpdesk documentation.
This opportunity is well-suited for individuals with between one and three years of experience in HR support, customer service, or People Operations. Ideal candidates possess strong organizational abilities, effective communication skills, and comfort utilizing HR platforms and ticketing software. Applicants must maintain confidentiality and handle sensitive information carefully while supporting internal staff members, onboarding new joiners, and identifying recurring operational issues.
Responsibilities
- Answer employee inquiries through the ticketing system with professional, timely, and accurate responses
- Triage incoming questions and escalate them to the appropriate HR Admin, Lifecycle, Talent Acquisition, or HRIS teams
- Maintain current knowledge of internal People policies, systems, and processes to offer reliable guidance
- Update and manage helpdesk scripts, response templates, and FAQs to minimize repeated questions
- Record all helpdesk interactions to ensure data accuracy for trend analysis and reporting
- Identify patterns or recurring issues and report them to the Lead, People Helpdesk for potential process improvements
- Assist new joiners with policy-related questions, documentation, and People systems during onboarding
- Maintain knowledge base content and documentation to facilitate employee self-service
- Uphold internal governance standards and strict confidentiality during all interactions
- Provide general administrative assistance to the People Operations team during high-volume periods
Requirements
- 1 to 3 years of experience in customer service, HR support, or a People Operations capacity
- Strong communication skills capable of simplifying complex information for employees
- Comfort utilizing HR platforms and helpdesk or ticketing software
- Good organizational abilities and the capacity to handle multiple queries simultaneously
- Basic understanding of employee lifecycle stages and HR processes
Qualifications
- Experience providing support to teams in a fast-paced or multi-country environment
- Familiarity with digital service platforms, internal knowledge bases, or HRIS tools
- Exhibited interest in process improvement, service delivery, and People Operations
Core Skills
Benefits
- Competitive compensation package
- Comprehensive benefits
- Impactful career growth opportunities
- Fully remote and flexible work culture
- Continuous support for learning and professional development
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this position remote?
Yes, this role offers a fully remote and flexible work culture.
What level of experience is required for this role?
Candidates need 1 to 3 years of experience in HR support, customer service, or a People Operations role.
What is the employment type?
The posting indicates this is a full-time position.
What salary does Moniepoint offer for this job?
The job posting does not specify the salary for this position.
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