Remote opportunity at
CrestaForward Deployed Product Manager, AI Agent
Cresta operates a unified conversational platform leveraging artificial intelligence to drive efficiency and revenue across multiple customer channels. Originating from the Stanford AI Lab and backed…
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About This Role
Cresta operates a unified conversational platform leveraging artificial intelligence to drive efficiency and revenue across multiple customer channels. Originating from the Stanford AI Lab and backed by major investors, the enterprise provides intelligent conversation tools to global brands like Marriott and United Airlines. As a Forward Deployed Product Manager, AI Agent, the individual will create, launch, and optimize AI agents designed to transform business operations for enterprise clients. This client-facing…
Job Description
Cresta operates a unified conversational platform leveraging artificial intelligence to drive efficiency and revenue across multiple customer channels. Originating from the Stanford AI Lab and backed by major investors, the enterprise provides intelligent conversation tools to global brands like Marriott and United Airlines.
As a Forward Deployed Product Manager, AI Agent, the individual will create, launch, and optimize AI agents designed to transform business operations for enterprise clients. This client-facing position requires collaborating with Forward Deployed Engineers, product teams, and senior customer executives to guide projects from pre-sale scoping through post-launch optimization. The ideal candidate is a hands-on, pragmatic problem solver who enjoys managing deployment lifecycles, identifying automation opportunities, and navigating dynamic startup environments.
Responsibilities
- Manage the end-to-end deployment lifecycle for AI agents, covering pre-sale scoping, kickoff, launch, and post-go-live optimization
- Design, build, test, and iterate on AI agents alongside Forward Deployed Engineers utilizing proprietary internal tools and modern technologies
- Serve as the primary point of contact and lead relationships with customer stakeholders
- Facilitate design sessions and workshops with clients to determine agent use cases, workflows, and success metrics
- Identify additional automation opportunities to maximize customer return on investment
- Supply feedback to the broader platform engineering team to help build new capabilities and refine deployment playbooks
Requirements
- Accumulate at least 5 years of professional background in product, implementation, technology consulting, or customer success fields, with a focus on LLM-first or AI products
- Demonstrate a hands-on work style characterized by curiosity, proactive problem-solving, and a bias for action
- Bring experience managing complex deployments and maintaining relationships with senior customer stakeholders in a cross-functional setting
- Possess a strong technical foundation, systems thinking abilities, and exposure to building agents
Qualifications
- Prior background working in conversation design, product management, or forward deployed engineering
- Previous experience operating within a high-growth SaaS or startup environment
- Familiarity with contact center operations and customer support workflows
Core Skills
Benefits
- Comprehensive medical, vision, and dental insurance plans
- Flexible paid time off policy
- Paid parental leave for new parents
- Retirement savings plan
- Remote work setup allowance for home offices
- Monthly communication and wellness stipend
- Commuter benefits and an in-office meal program for on-site staff
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
What is the salary range for the Forward Deployed Product Manager, AI Agent position?
The compensation range for this role is between $170,000 and $280,000 per year, which includes base pay and total on-target earnings, plus equity.
Is this a remote position?
Yes, the source posting lists the location as remote.
What level of experience is required for this job?
Candidates must have 5 or more years of experience in product, implementation, technology consulting, or customer success roles, ideally working closely with LLM-first or AI products.
What employment type is this role?
The posting specifies that this is a full-time position.
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