Remote opportunity at
Grafana LabsManager, Solutions Engineering | West Coast | Remote
This full-time, remote Manager, Solutions Engineering role is based on the West Coast. The manager builds and leads a team of Presales Solution Engineers, owns the…
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About This Role
This full-time, remote Manager, Solutions Engineering role is based on the West Coast. The manager builds and leads a team of Presales Solution Engineers, owns the regional build-out with sales leader counterparts, and helps the region reach and exceed its financial targets. The posting describes the role as a player/coach position in which the manager balances personal field work with the team's needs. Work includes recruiting, ramping and mentoring Solution…
Job Description
This full-time, remote Manager, Solutions Engineering role is based on the West Coast. The manager builds and leads a team of Presales Solution Engineers, owns the regional build-out with sales leader counterparts, and helps the region reach and exceed its financial targets. The posting describes the role as a player/coach position in which the manager balances personal field work with the team's needs.
Work includes recruiting, ramping and mentoring Solution Engineers from varied backgrounds, and coaching them with a leadership style that leads from the front. The manager sponsors key accounts, serves as a respected voice for customers and colleagues, and works with Sales on pipeline-building programs, campaigns and community gatherings. The team's pipeline plan for new logo targets is built and owned with sales counterparts.
Solution Engineers guide prospects through discovery, demonstrations, stakeholder meetings, workshops and technical validation, including proofs of value and shared account plans. Adoption after the sale is handled by professional services, support staff, trainers and customer success, and feedback is passed to Product Management and Engineering to influence the roadmap.
Grafana Labs describes itself as the company behind Grafana Cloud, a fully remote company whose team members span more than 40 countries. The ideal candidate has at least five years in high-tech positions as a developer, sales engineer, architect or manager, and has hands-on experience mentoring people and guiding their performance over time.
Responsibilities
- Hire, onboard and mentor Presales Solution Engineers
- Own the regional build-out and the team's plan for new logo pipeline, with sales counterparts
- Sponsor key accounts and serve as a respected voice for customers and colleagues
- Coordinate with Sales on pipeline-building programs, campaigns and community gatherings
- Track the team's quarter-over-quarter cadence and report on results
- Shape the roadmap from customer feedback, working alongside Product Management and Engineering
- Develop enablement programs and collateral to help key customers adopt Grafana products
Requirements
- West Coast location required
- 5+ years in high tech, including positions as a developer, sales engineer or architect, or manager
- Hands-on experience mentoring people and guiding their performance over time
- Experience implementing a formal sales methodology, such as MEDDPICC or Command of the Message
- Demonstrated skill at owning a book of business and beating quarterly targets
- Demonstrated skill working alongside sales leader counterparts
Qualifications
- Experience selling monitoring, data or visualization products
- Background in open-source selling, or in cloud-first and product-led sales
- Direct DevOps experience, such as infrastructure as code, CI/CD or GitHub Actions
Core Skills
Benefits
- Restricted Stock Units included with all roles
- 30 days of annual leave, with 3 days reserved as company shutdown days
- In-person onboarding with other new hires
- Career growth pathways
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Where is this role based?
The role is listed as remote and requires location on the West Coast.
What compensation is listed?
The posting gives an OTE range of $234,000 to $278,000 for the USA and says actual pay depends on level, experience and skillset. Restricted Stock Units are included.
What experience is required?
Candidates need 5 or more years in high-tech roles and direct experience mentoring people and managing performance.
Is this a people management role?
Yes, the role involves recruiting, mentoring and managing a team of Solution Engineers while also carrying field responsibilities.
How do I apply?
The posting does not describe the application process.
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