Remote opportunity at
Grafana LabsSenior Director, Solutions Engineering | Americas | Remote
Role overview. Grafana Labs is recruiting a full-time Senior Director of Solutions Engineering for the Americas. The role is remote. The director builds and leads a…
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About This Role
Role overview. Grafana Labs is recruiting a full-time Senior Director of Solutions Engineering for the Americas. The role is remote. The director builds and leads a team of Solutions Engineers, shapes the region's technical sales plan with sales leadership, and partners with the customer experience group, marketing, product and engineering teams to lift adoption, retention and expansion. Leadership style. The posting wants technical leaders, not managers who keep their distance…
Job Description
Role overview. Grafana Labs is recruiting a full-time Senior Director of Solutions Engineering for the Americas. The role is remote. The director builds and leads a team of Solutions Engineers, shapes the region's technical sales plan with sales leadership, and partners with the customer experience group, marketing, product and engineering teams to lift adoption, retention and expansion.
Leadership style. The posting wants technical leaders, not managers who keep their distance from the product. The director should be comfortable stepping into a demo or a hard technical objection when a deal needs it, and should keep current on the product.
Scope. Responsibilities include recruiting, ramping and mentoring presales SE leaders and individual contributors, owning regional metrics such as ARR, net revenue retention, pipeline coverage and forecast accuracy, and keeping a steady forecasting rhythm. The director acts as an executive sponsor for major accounts, supports evaluations and proofs of value, and creates programs and materials that help major accounts adopt the technology. The role also identifies channel partners at local, geographic and global levels, holds quarterly career conversations, and sets 30/60/90-day onboarding expectations.
Who it suits. The posting asks for three-plus years as a director who leads a team, plus five to ten years in technical high-tech roles such as developer, architect or sales engineer. Sales experience with monitoring, analytics or charting software, a structured sales method, and a record of beating quarterly targets are expected. Background selling open source or in cloud-first, product-led motions is a plus.
Responsibilities
- Hire, onboard and coach a group of presales SE leaders and individual contributors
- Own the region's metrics, including ARR, NRR, pipeline coverage and forecast accuracy
- Serve as executive sponsor for big accounts and back evaluations, demos and proof-of-value work
- Team up with sales leaders on customer programs and events that spur uptake and growth
- Bring customer needs to product and engineering priorities, backed by data
- Create programs and materials that help major customers succeed
- Find and equip channel partners at local, regional and global scale
- Hold quarterly career conversations and manage team performance
Requirements
- Three-plus years as a director leading a team
- Five to ten years in high-tech technical roles such as developer, architect, sales engineer or manager
- Hands-on with the product, joining demos and technical deep dives directly
- Sales experience with monitoring, analytics or charting software that earns trust from engineers and executives
- Experience thriving in quick-moving, remote-first startups that are scaling
- Experience coaching people and tracking how they perform over time
- Familiarity with structured sales frameworks, such as value-based selling or MEDDPICC
- History of owning a portfolio of accounts and pushing a team beyond quarterly goals
Qualifications
- Open-source selling experience
- Cloud-first or product-led growth go-to-market experience
Core Skills
Benefits
- Equity, with bonus where applicable
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this role remote?
Yes. The posting lists the role as remote and covers the Americas.
What experience is required?
The posting asks for three-plus years as a director leading a team, five to ten years in technical high-tech roles, and experience selling observability, analytics or charting software.
What is the pay range?
The posting gives a U.S. OTE range of $337,000 to $425,000. It says actual pay depends on level, experience and skill set.
Is the position full-time?
Yes. The posting is listed as a full-time role.
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